kafe88 Legal Notice

Our services on kafe88 are available only in jurisdictions where online gaming and sports betting are permitted by local law. We do not offer our platform to users in regions where such activities are prohibited. It is your responsibility to verify that your access to kafe88 and participation in our games comply with the legal requirements of your own jurisdiction before creating an account or depositing funds.

We operate kafe88 as a gaming and sportsbook platform accessible via Android APK download, iOS mobile browser, and desktop web. Our service includes football and esports markets (Liga 1, Piala AFF, Mobile Legends, Free Fire), live-dealer tables, slot games, and payment processing through regional methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). All activity on kafe88 is subject to our terms, privacy policy, and applicable laws in the regions where we operate.

This legal notice sets out key compliance and jurisdictional information. We encourage you to read our full terms and conditions and privacy policy before using kafe88.

Jurisdiction and Service Availability

We at kafe88 restrict access to users in supported jurisdictions only. Our platform operates in regions including Jakarta, Bandung, Surabaya, and Medan where local regulations permit online gaming services. However, laws vary widely across territories, and what is legal in one region may be prohibited in another. We rely on you to determine whether kafe88 is accessible and lawful where you are located.

We do not deliberately target users in jurisdictions where online wagering is prohibited. However, we cannot verify every user's exact location in real time. If you are unsure whether kafe88 services are available in your area, contact our support team before registering. We can often provide guidance based on your region, although we cannot offer legal advice.

Account eligibility and terms

To create an account on kafe88, you must be of legal age in your jurisdiction. We conduct age and identity verification during account opening and again during your first withdrawal. You must provide a valid government-issued ID (KTP, passport, driver's license) and confirm your information is accurate.

By using kafe88, you affirm that you are creating an account for your own personal use only, not on behalf of another person or organization. Shared accounts, proxy accounts, and bot-assisted play are prohibited on kafe88 and may result in account suspension and forfeiture of funds. We monitor for suspicious activity and reserve the right to close accounts that violate these terms.

Payment processing and financial responsibility

We process deposits and withdrawals through licensed payment processors and banks. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, your transaction is handled by the respective payment partner. We do not charge processing fees; however, your bank or payment provider may impose their own fees depending on transaction type and amount.

All funds deposited into your kafe88 account remain your property until you wager them. Withdrawals are processed to the same payment method used for deposit, with limited exceptions where you may request an alternative method with proper verification. We process most withdrawals within our standard window; holiday periods (Idul Fitri, Idul Adha, Imlek) may extend processing time due to banking closures.

We at kafe88 operate with transparency about legal jurisdiction, account eligibility, and user responsibility. Your compliance with local law is not our responsibility alone—it is yours.

Data Protection, Support, and Legal Inquiries

Our handling of your personal and financial data on kafe88 is governed by our privacy policy and applicable data protection laws. We encrypt all sensitive information and do not share your data with third parties except where necessary for payment processing, fraud prevention, or legal compliance. Your account data, KYC documents, and transaction history are retained securely and deleted after statutory retention periods.

If you have questions about how your data is handled, how we store KYC documents, or how long we retain your information, our support team can provide detailed answers. We also allow you to request access to all personal data we hold about you, correct inaccurate information, and request deletion of your account after withdrawal of funds.

Dispute resolution and complaints

If you have a dispute regarding a transaction, game outcome, or account issue on kafe88, contact our support team with details of the issue, your account username, and the date and time of the event. We investigate disputes thoroughly and respond typically within 24 hours. Our investigation includes review of transaction logs, game records, and account activity to determine what occurred.

If informal resolution fails, we follow formal dispute procedures in accordance with local regulations. In some jurisdictions, alternative dispute resolution (ADR) services may be available through third-party ombudsmen or regulatory bodies. We provide information about these options upon request.

Contact for legal matters

For legal inquiries, complaints, or formal notices regarding kafe88, you may contact our legal team through the following channels:

• In-app support chat24 hours daily

  Available through the kafe88 app or website for immediate assistance and complaint submission.

• Email supportFormal inquiries

  Send legal notices or formal complaints via email. We respond within 48 business hours.

• Phone supportMultilingual team

  Call our support line during business hours for urgent legal or account matters.

All legal notices sent to kafe88 should include your full name, account username (if applicable), description of the issue, and your contact details. We acknowledge receipt within 24 hours and provide a case reference number for tracking.

This legal notice is current as of the date displayed on kafe88. We may update it to reflect changes in law, our operations, or our policies. Continued use of kafe88 after an update constitutes acceptance of the revised notice. We encourage you to review this page periodically and contact our team if you have questions about our legal status, jurisdiction, or compliance practices.