kafe88 Platform Privacy Notice
This page describes what we collect when you use kafe88 and how we keep that data protected. Mobile payment adoption across Southeast Asia has grown steadily, with e-wallet services like DANA, e-wallet, and mobile banking now integral to regional commerce. We at kafe88 handle payment and account data with the same security standards applied across the industry, ensuring your deposits, withdrawals, and personal information remain encrypted and confidential.
When you create an account on kafe88, join a game, or request a withdrawal, you share personal and financial information with us. We take that responsibility seriously. Our privacy commitments cover how we collect data, how we store it, who has access to it, and what rights you have over your own information. We operate across supported jurisdictions and comply with applicable data protection regulations in each region where we provide services.
We've written this notice in plain language so you understand exactly what happens to your data on kafe88. If anything remains unclear, our support team is available 24 hours daily via in-app chat, email, or phone.
What We Collect and How We Use It
We collect several categories of information when you use kafe88. First, we gather account data: your full name, email address, phone number, and date of birth. We use your email for login verification, password reset, and notifications about account changes or withdrawals. Your phone number enables SMS verification codes and allows our support team to contact you if needed.
Second, we collect payment and financial information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet, we receive confirmation that payment was processed. We do not store your actual card numbers or bank account details on our servers. Instead, we use tokenized references so payment processors can handle future transactions without us retaining sensitive card data.
Third, we collect KYC (Know Your Customer) documents during your first withdrawal. You provide a government ID (KTP, passport, or driver's license) and a recent selfie. We verify that your identity matches our records. These documents are stored securely in encrypted form and deleted after a retention period compliant with local regulations in Jakarta, Bandung, Surabaya, Medan, and other supported regions.
How we encrypt your password on kafe88
We hash your password using bcrypt, a one-way encryption algorithm. This means we cannot see or retrieve your password, even if someone accessed our database. When you log in, we compare your entered password with the stored hash—if they match, you gain access. If you forget your password, we send a reset link, and you create a new one.
Game and transaction logs
We keep detailed logs of every transaction on kafe88: deposits, withdrawals, bets placed, and game outcomes. These logs include timestamps and balances so we can investigate disputes or account recovery requests. We retain logs for a minimum of seven years to comply with financial regulations. You can request a copy of your transaction history anytime through our support team.
We use these logs to prevent fraud, detect unusual account patterns, and settle disputes fairly. If you report a missing withdrawal or questioned wager, we retrieve the relevant log entries and provide you with complete documentation of what occurred and when.
We believe that transparency about data handling builds trust. Your ability to request your data, understand how we use it, and control what we store is fundamental to how we operate kafe88.
Your Rights and Our Practices
You have several rights regarding your data on kafe88. You can request access to all personal information we hold about you. We provide this information in a structured, portable format (typically a CSV or PDF file) within 30 days of your request. You can also ask us to correct inaccurate information—if your name or address changed, contact our support team, and we update your account.
You may request deletion of your data after your account is closed and all financial obligations are settled. We cannot delete transaction logs (required by law), but we can anonymize your personal details. You can withdraw consent for marketing emails anytime through account settings or by contacting support.
Third-party processors and data sharing
We share your data only with trusted third parties who help us operate kafe88: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers), banking partners (mobile banking, local payment, online payment, e-wallet), and analytics services that help us detect fraud. We sign data-processing agreements with each third party requiring them to protect your information with the same security standards we apply. We do not sell your data to advertisers or marketers.
Our servers and databases may be located outside your jurisdiction. When we transfer data internationally, we apply strong encryption so your information remains protected in transit. You acknowledge this geographic movement when you create an account on kafe88.
Cookies and tracking
We use cookies and similar tracking technologies on kafe88 to maintain your login session, remember your preferences (language, bet defaults), and analyze how you use the platform. These cookies are stored on your device and can be deleted through your browser settings. Functional cookies are necessary for the platform to work; analytical cookies help us improve performance but are optional. You can refuse analytical cookies without losing access to kafe88.
When you use kafe88 on mobile (Android APK or iOS browser), we may collect device information such as your phone model, operating system version, and unique device identifier. We use this data only to ensure compatibility and provide technical support.
Data breach notification
If we discover a data breach affecting kafe88, we notify affected users within 72 hours via email. We describe what happened, what data may have been compromised, and what steps we took to contain it. We also notify relevant authorities as required by law. Our security team conducts regular audits and penetration testing to detect vulnerabilities before they can be exploited.
We store backups of your account data in encrypted form so we can recover your balance and history if a technical failure occurs. These backups are retained for 90 days, then deleted.
This privacy notice is effective from the date posted on kafe88. We may update it if our practices change or regulations evolve. We announce updates via email and display a notice in the app. Continued use of kafe88 after an update means you accept the new terms. If you disagree with updated privacy practices, you can close your account and withdraw your balance anytime.
We at kafe88 remain committed to protecting your privacy and handling your data with the care and transparency you deserve. Questions or requests regarding your data can be submitted to our support team 24 hours daily. We typically respond within 48 hours.